The "Upload Failed" Error
Importing a CSV seems simple, but data formatting is often messy. If SendScale rejects your file or imports "0 Leads," follow this protocol.
Common Formatting Fixes
1. File Format Must be CSV
SendScale cannot read .xls or .xlsx (Excel) files.
Fix: Open your file in Excel/Google Sheets, go to File > Download/Save As > Comma Separated Values (.csv).
2. UTF-8 Encoding
If your file contains special characters (accents like é, emojis, or non-English symbols), a standard CSV save might corrupt them.
Fix: When saving, select "CSV UTF-8 (Comma delimited)". This ensures special characters are readable.
3. Header Rows
The first row of your file must contain headers (e.g., "Email", "First Name").
If Row 1 contains data (e.g., [email protected]), the importer will get confused.
The Mapping Screen
When you upload, SendScale asks you to "Map" columns.
Essential: You must map a column to "Email". Without an email address, the row is rejected.
Variables: Ensure you map "Company" to the {{companyName}} variable, not a custom variable, if you want it to work with our AI features.