Accessing the Billing Dashboard
Log in to SendScale.
Click the Settings gear icon at the bottom of the left sidebar.
Select the "Billing" tab from the settings menu.
Managing Cards and Payment Methods
SendScale uses a secure payment processor (OpenPay) to handle transactions. We do not store your credit card details on our servers.
Add a Card: In the "Payment Methods" section, click "Add Method." You can add multiple cards and designate one as "Default."
Remove a Card: You can delete old cards, provided there is at least one valid "Default" method remaining to cover active subscriptions.
Failed Payments: If a payment fails (e.g., card expiry), SendScale will attempt to retry automatically for a set period (usually 3-5 days). If it continues to fail, your account status will change to "Past Due," and campaign sending will be paused until the balance is resolved.
Invoices and Receipts
For accounting and tax compliance, you can self-serve all historical invoices.
Scroll to the "Invoice" section at the bottom of the Billing portal.
Download: Click the "Download" or "PDF" icon next to any transaction.
Invoice Details: The invoice will break down charges by:
Subscription Base Fee (e.g., Growth Plan).
SmartSearch Add-ons.
Domains/Emails purchases.
Pro Tip: If you need to change the "Billing Address" or "Company Name" that appears on your invoice (e.g., adding a VAT ID), look for the “Customer Information" section of the Billing page.